24-48 Hour Production:
Print production will commence the next business day after your invoice has been paid for. This production time frame only applies to standard shapes sizes & quantities. Production time frames will be longer for custom orders. Please read your quote which will detail the production time for your particular order. Please note, production delays can occur with machine breakdowns, unforeseen circumstances, during public holidays and certain promotional / seasonal periods.
All rush orders will incur an additional rush fee, to be advised at quoting stage. Rush order dates will need to be confirmed by our Sales Team prior to placing an order. In order to meet your quoted deadline, your order will need to be finalized by an advised time frame or it will not be fulfilled. EStickers takes no responsibility when a courier or Australia Post is late with a delivery. Refunds will not be given for any third party delivery errors.
Estickers.com.au accepts no responsibility for files that are not print ready. Please visit our artwork specifications page for more information. Estickers.com.au is also not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork. Please read through your proof carefully for any spelling and/or grammar errors. We will not be held responsible for any sticker orders that have been printed with any errors or incorrect information. Hard copies supplied by the client are not used for colour reference or matching. Slight variations in colour may occur between re-prints due to batch printing methods. All colours for outdoor UV stickers are converted to CMYK by default due to our full colour process printing. The price of your stickers includes 3 FREE proofs. For each additional proof, there is a $25 charge. To avoid any additional artwork costs, please ensure to let us know all of the changes you need, so that we can provide you with the image you want in 3 proofs. As we endeavor to reproduce specific colours, exact colour matching cannot be guaranteed due to the nature of CMYK full colour print and variations in monitor colour settings. Our digital proofs are setup to reproduce colours when printed on our presses. We cannot guarantee 100% accuracy on sticker borders. We cannot guarantee 100% accuracy on text that is SMALLER than 6pt on our individually cut and sheet cut stickers. And 4pt on our roll printed stickers.
EStickers reserves the right to not accept an order if a quote has been given incorrectly.
While we take great care in quality control of all printed stickers and labels, please check the contents of your order are correct immediately on arrival. If there are any printing or manufacturing issues, please notify our Sales Team within 30 days of the arrival date. They can be contacted via email: at [email protected], or via phone on 1300 97 98 99. We cannot be held responsible for any issues that are reported over 30 days of the arrival date.
Refunds and Returns
For product returns please contact our Sales Team via email on [email protected] with photos of the issue and also a description of the reason you are returning your stickers. If the error on your order is a production issue and we are at fault, we will reprint your order at no additional cost and reimburse your return shipping costs upon receipt of your tracking number and receipt. Please note we will not be offering any refunds on orders. Stickers must be returned to our office in the original condition and please ensure you have your order number clearly visible on the packaging. Please ensure you always check your artwork proofs carefully. Whilst we take great care in creating your proofs there is always a possibility of human error, so it is always important to check all of the information on your proof before approving. Once your order is approved and in production we take no responsibility for any errors detected. If your sticker orders are delivered outside the estimated delivery time due to courier or production delays we will not be held liable and no refunds will be issued.